f111's Privacy Policy
Protecting your personal information is our top priority — this policy clearly explains how f111 collects and stores your data.
Introduction & Scope
f111 (referred to as "we", "our", or "the platform") provides a safe and reliable online gaming service for gaming enthusiasts in Bangladesh. This Privacy Policy ("Policy") applies to our website f111.mom and all related services.
By registering on, accessing, or using any of our services, you consent to the collection and processing of information as described in this Policy. If you do not agree with any terms of this Policy, please refrain from using our services.
This Policy may be updated from time to time. We will notify you appropriately of any significant changes. Continued use of the platform after any changes means you have accepted the updated Policy.
What Information We Collect
f111 may collect two types of information: personally identifiable information and non-personal information.
2.1 Personally Identifiable Information
During account registration, identity verification, or transaction processing, we may collect the following information:
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity and age verification)
- Financial transaction details — related to bKash, Nagad, Rocket, Upay, or bank transfers
- Gaming history and transaction records
2.2 Non-Personal & Technical Information
When you use our website, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Page visit details, session duration, and navigation patterns
- Information from cookies and similar tracking technologies
- Operating system and screen resolution
Purpose of Data Use
f111 uses collected information only for specific and legitimate purposes. We may process your information for the following reasons:
Account Management
Information is processed to create, verify, and secure your account. Identity verification and age confirmation are part of this process.
Financial Transactions
Financial information is used to process deposits and withdrawals and to prevent fraud. The minimum deposit is ৳200 and the minimum withdrawal is ৳800.
Customer Support
Information is used to resolve your issues via live chat or email ([email protected]) and to improve our services.
Security & Protection
Information is used to detect suspicious activity, ensure account security, and keep the platform free from fraud.
Legal Obligations
Information may be used to meet applicable legal requirements, respond to regulatory requests, and resolve disputes.
Service Improvement
Information is used to analyze user experience, improve platform functionality and features, and display relevant content.
Sharing Information with Third Parties
f111 does not sell your personal information to third parties. However, information may be shared with the parties described below in specific circumstances:
4.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to process financial transactions. These payment processors handle information according to their own privacy policies.
4.2 Technology & Service Providers
Minimum necessary information may be shared with game software providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI — and technology service providers for service operation.
4.3 Legal Requirements
Information may be disclosed to relevant authorities due to court orders, government directives, or other legal obligations. In such cases, we will comply with all applicable laws.
4.4 Business Transfers
User information may be transferred in the event of a business merger, acquisition, or asset transfer. In such a situation, we will notify you in advance.
Cookies & Tracking Technologies
f111's website uses cookies and similar technologies. Cookies are small text files stored on your device that help our website remember information about your visit.
5.1 Types of Cookies
- Essential Cookies: These cookies are necessary to maintain login sessions, ensure security, and support the core functionality of the website.
- Functional Cookies: These cookies are used to remember your preferences and settings.
- Analytics Cookies: These cookies are used to monitor website usage and improve our services.
5.2 Cookie Controls
You can control or disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may limit some website functionality and may cause difficulties logging in properly.
Data Security Measures
f111 has adopted industry-standard technical and administrative measures to ensure the security of your information:
- SSL Encryption: All data transmitted on our website is encrypted using SSL/TLS technology, making it unreadable to third parties.
- Secure Servers: Collected information is stored on secure servers and protected from unauthorized access.
- Access Controls: Only authorized personnel can access user information, and all are bound by confidentiality obligations.
- Regular Security Reviews: Our security measures are regularly reviewed and updated.
- Payment Security: Financial transaction data is protected through additional layers of encryption and verification.
While we take every security measure, complete security of data transmitted over the internet cannot be guaranteed. We therefore ask you to keep your account password confidential and to contact us immediately if you notice any suspicious activity.
Data Retention Period
f111 retains your information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. As general guidance:
- Account information is retained while the account is active and may be kept for a specified period after account closure due to legal obligations.
- Transaction records are retained in accordance with financial and legal requirements.
- Customer support records are kept for as long as necessary for service quality improvement and dispute resolution.
- Information from inactive accounts is cleared within legal limits.
Your Rights & Choices
As a user of f111, you have the following rights regarding your own information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Restrict Processing
You may request that the processing of your information be temporarily suspended.
Right to Data Portability
You may request a copy of your information in a structured, machine-readable format.
Right to Object
You may object to the processing of your information on specific grounds.
To exercise any of the above rights or if you have any questions, please contact our support team via live chat or at [email protected]. We will process all requests in a timely manner.
Protection of Minors
f111 provides services only to individuals aged 21 or above. We do not knowingly collect information from minors.
Age is verified during the registration process and account creation is not permitted without proof of minimum age. If we learn that a person has registered as a minor by providing false information, that account will be closed immediately and the associated data will be securely deleted.
Families and guardians also have a responsibility to keep minors away from gambling or online gaming. For more information, please visit our Responsible Gaming page.
Third-Party Services & Links
The f111 platform uses software from third-party game providers. These providers operate under their own privacy policies, and f111 is not responsible for their data handling practices.
Payment gateways — bKash, Nagad, Rocket, Upay, and others — follow their own privacy policies. You are advised to review the relevant payment provider's privacy policy when making financial transactions.
Policy Changes & Updates
f111 reserves the right to amend this Privacy Policy at any time. In the event of any significant change, we will notify you in the following ways:
- By displaying a special notice on the website
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of this page
Continued use of f111 after any changes means you have accepted the updated Policy. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact our privacy team through the following:
Live Chat
Available 24/7. Support is available in Bengali and English. Log in to the platform directly to start a chat.
[email protected] — email us for privacy-related requests. You may write in Bengali.
We process all data protection requests as quickly and carefully as possible. Thank you sincerely for your trust and confidence in f111.
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